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Membership Support Representative

Edmonton - Provincial Contact Centre

Closing When Filled Full Time Member and Travel Services Posted 2017-10-05

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Whoever coined the phrase, “service with a smile” definitely had you in mind. You’re a multi-tasking dynamo who can manage tasks and calls while referencing databases, finding information and providing solutions.

No task is too big or too small. You’re just one of those naturally warm, friendly people who knows how to keep everyone happy. You are just as delightful dealing with customers and coworkers.

We’re looking for someone like you to join our Contact Centre team.

Our successful candidate will need to have availability to work 7.5 hour shifts between the hours of 8:30 am and 6:00 pm Monday to Friday, and rotational Saturday shifts, 9:00 am to 5:00 pm.

 

What Moves You

  • You genuinely love connecting with people and in turn, connecting them with the right solution for their needs
  • You understand that part of being a strong communicator means being a great listener and asking the right questions
  • You love communicating – verbally and through your writing.
  • When it comes to providing a superior customer experience, you’re all about exceeding expectations.
  • You’re a flexible, team player who excels in a fast-paced environment and thrives on change
  • You’re a stickler for details and accuracy – you’re so organized that you have an uncanny ability to get your hands on the right information quickly
  • You love to have fun as much as the next person, but you know when it’s time to take the business of business seriously
  • You love the idea of being able to help people and make a difference in their day
  • You get excited at the thought of working at a place where you can grow your career
  • You enjoy being a team player and having a work family
  • You love the idea of being able to jeans to work every day (Guess what? You can!)

What You'll Do

  • You will provide outstanding service and relevant solutions to inquiries and emails received from fellow staff
  • You will assist members while promoting AMA’s products and services and make sure members are aware of our work in the community and our advocacy efforts on their behalf
  • You thrive while multitasking – you can engage with our members and staff on phone while you’re working on your computer
  • With your amazing writing skills you will respond to inquiries via email
  • You will process and sort mail and documents
  • You will update membership information and process financial transactions
  • You enjoy working in a dynamic environment

What You've Done

  • You have a high school diploma
  • You have previous customer service experience, preferably in a call centre environment
  • Your ability to communicate clearly and with a smile in your voice is equally matched by your excellent telephone etiquette and professionalism
  • You know your way around a computer and you’re comfortable learning and becoming proficient with new applications and systems
  • You are available to work a variety of shifts and are able to sit for extended periods of time

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Learn More

Fun Facts

  • AMA’s Fill our Fleet, Fill their Hearts program collects enough food and toys each year to fill a hockey rink to the boards! We donate to Alberta charities to make sure the holidays are heartwarming for everyone.

  • AMA Roadside rescues a member every 60 seconds

  • We’re serious about member safety. We’ve collected and shred almost a million tonnes of personal documents and distributed almost half a million All Valuables Removed car window signs.

  • We own Bridgewater Bank. We offer mortgages & deposits right across the country except Quebec & we do it in a very unbank like way.

If this is you, we want to see you. And you want to see us. Apply Now.

We accept resumes in .pdf, .doc, or .docx format. AMA is an equal opportunity employer and encourages applications from all qualified individuals. All matters relating to recruitment, promotions, and training and development are decided on the basis of qualifications and business need. By applying for this position, you are authorizing us to share your resume with other departments who may have openings you qualify for. Your information is secure and will not be shared with anyone outside of AMA.

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I like it when members walk out of here feeling good about what we do for them.

Zahid

General Agent