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General Agent, Registries

Edmonton - South/Administration Centre

Closing When Filled Full Time Member and Travel Services Posted 2015-02-13

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Are you the kind of person that always gets stopped on the street and asked for directions? You know, one of those friendly, approachable types who always have a smile on their face and are ready to help someone in need. If this sounds like you, then you’re off to the right start because that’s exactly the kind of person we’re looking for to add to our Registries team.

We’re looking for a General Agent who is as comfortable working with people as they are with policies. As a first line contact, we need someone to be that welcoming face that goes above and beyond to help our members with registry and membership products and services. Someone who has a knack for delivering exceptional sales and service, and has mad skills when it comes to thinking on their feet in a fast-paced environment.

You might say that our ideal candidate is part detective, part problem-solver and part psychic – in other words, you enjoy digging deep to seek out answers while taking the time to understand and anticipate members’ needs.

What Moves You

  • You love the fact that every day on the job is different from the last – and you’re excited at the opportunity to always be learning something new
  • You enjoy being a part of a team whose experience and expertise is there to tap into, and you like sharing your own knowledge and skills as well
  • You welcome the opportunity to face a challenge head-on and know how to handle even the toughest situation with patience and grace
  • It’s your personal mission to take customer service to the highest possible level
  • You actually like staying on top of the latest policies and procedures (you’re kind of a nerd that way)

What You'll Do

  • Reporting to the Manager of Member and Travel Services, you’ll provide outstanding service and relevant solutions to our members while promoting AMA’s products and services
  • Complete registries, membership, product and service transactions – accurately, confidentially and in a timely manner
  • Provide qualified assessment of Alberta Health and Wellness applications

What You've Done

  • You’re at least 18 years old with a high school diploma and have an updated Police Information Check (PIC)
  • You have experience in working with the different registries applications
  • You have certifications/licenses in the following:
  • What matters most in this job is an awesome attitude and a desire to help people. If you don’t have all these certifications, not to worry - we’ll train you!

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Learn More

Fun Facts

  • AMA Travel is the largest travel agency in Alberta

  • We handle over a million registry transactions covering more than 100 services each year. That’s a lot of driver’s licences, plates, and birth certificates.

  • AMA Roadside rescues a member every 60 seconds

  • AMA Insurance is the largest Alberta-based insurance company with more than 600 employees and 19 offices province-wide. We’re also online and on your mobile too!

If this is you, we want to see you. And you want to see us. Apply Now.

We accept resumes in .pdf, .doc, or .docx format. AMA is an equal opportunity employer and encourages applications from all qualified individuals. All matters relating to recruitment, promotions, and training and development are decided on the basis of qualifications and business need. By applying for this position, you are authorizing us to share your resume with other departments who may have openings you qualify for. Your information is secure and will not be shared with anyone outside of AMA.

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I like it when members walk out of here feeling good about what we do for them.

Zahid

General Agent