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Customer Service Representative, Insurance Agency

St. Albert

Closing 2015-04-20 Auxiliary Insurance Posted 2015-04-08

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If there’s one thing guaranteed to make your day, it’s knowing that you’ve made someone else’s day. That, matched with your excellent work ethic, is what makes you the “go-to” person at any place you work – and that’s exactly the type of person we need to join our insurance team. Reporting to the Insurance Agency Manager, you’ll provide administrative support for our agents. You’ll also be responsible for general clerical and support functions and for identifying members’ insurance needs and advising as to the products and services required.

Additional Information:

You will be scheduled at least two shifts between the hours of 9:00 am to 6:00pm, Monday through Friday and one shift Saturdays 9:00am to 5:00pm.


What Moves You

  • You’re one of those naturally positive people who loves being part of a team – and with your outgoing, enthusiastic personality, your team’s happy to have you!
  • Putting your customers first (whether they’re external or internal) is what you’re all about.
  • No one ever has to light a fire under you – you’re ready to take the initiative and take on additional responsibilities whenever needed. You know how to get things done!
  • Nothing gets by you and your eagle eye for detail.

What You'll Do

  • Providing courteous and professional service in all member/ customer interactions
  • File review and preparation and coordination of documents
  • Prepare and produce written correspondence
  • Telephone follow-up with members/ customers
  • Organize and maintain filing system
  • Process and sort incoming mail and documents
  • Processing payments for clients
  • Cashing out processes and entering receipts into accounts

What You've Done

  • You have a Grade 12 diploma. Post-secondary education is an asset.
  • You have prior experience in an administrative role
  • You’ll get bonus points if you have your General Insurance Agent Certificate of Authority
  • You have prior customer service experience
  • You know your way around a computer and the Microsoft Office product suite, including Word, Excel, and Access

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Learn More

Fun Facts

  • We’re serious about member safety. We’ve collected and shred almost a million tonnes of personal documents and distributed almost half a million All Valuables Removed car window signs.

  • AMA’s Fill our Fleet, Fill their Hearts program collects enough food and toys each year to fill a hockey rink to the boards! We donate to Alberta charities to make sure the holidays are heartwarming for everyone.

  • AMA Travel is the largest travel agency in Alberta

  • We’re part of the largest reward network in the world. With AMARewards, members save money and earn reward dollars in their own backyard and around the world.

If this is you, we want to see you. And you want to see us. Apply Now.

We accept resumes in .pdf, .doc, or .docx format. AMA is an equal opportunity employer and encourages applications from all qualified individuals. All matters relating to recruitment, promotions, and training and development are decided on the basis of qualifications and business need. By applying for this position, you are authorizing us to share your resume with other departments who may have openings you qualify for. Your information is secure and will not be shared with anyone outside of AMA.

My job is to help members when they need it most. That’s what I’m here to do.


Manager, Life and Living Benefits Program