Alberta Motor Association Careers Careers

Shift Lead, Roadside Assistance, Contact Centre

Position Info:

This position is primarily responsible to provide direction and support to Member Service Representatives (MSRs) and remote agents to ensure members receive exemplary service with every contact. The position is also the first point of resolution for member concerns and is called upon to resolve complex member issues. Shift Leads review the contact centre performance in real time to ensure staff is effectively managing their time and overall adherence in a 24x7 work environment.

Major Accountabilities / Responsibilities:

(Include but are not limited to)

Background (Education/Licenses/Work Experience):

Skills & Proficiency:

Personal Characteristics:


Additional Comments:

The AMA Roadside Assistance Communication Centre operates 24 hours per day, 365 days per year.  The shifts, although assigned, may be subject to change in order to address call volumes and/or operational needs; therefore, flexibility is required. We are currently looking to fill a full time, 40 hour/week position, with hours of work being 3:00 pm to 11:00 pm, Tuesday to Saturday.  

Apply for this position in Edmonton:


We thank all applicants for their interest, however only those selected for an interview will be contacted.

AMA is an equal opportunity employer and encourages applications from all qualified individuals. All matters relating to recruitment, promotions, and training and development are decided on the basis of qualifications and business need.


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