Service Vehicle Operator
- Posted Date: November 30, 2012
- Closing Date: Open until a suitable candidate is found
- Job Status: Full-time
- Centre: Service Centre, Edmonton
- Business unit: Automotive
- Reports to:
Position Info:
Ever dream of being a hero, but never had the opportunity? At AMA Roadside Assistance, our heroes rescue people every day.
You don’t need to show up with special skills. We can give you those and more. What you do need is a healthy dose of passion for helping people, a sense of pride in a job well done, and a ‘can-do’ attitude.
At AMA, we rescue over 450,000 motorists every year. Our heroes (a.k.a. Service Vehicle Operators) have access to the best training and equipment in the industry, and we empower our team to go above and beyond to do what’s right for our members.
We realize that no two people are alike; we embrace diversity and we want YOUR unique skills. If you’re interested in finding out what the view is like from the window of one of our trucks, give us a call. We’re looking for people who:
- Are passionate about helping others
- Have a desire to work with their hands and an interest in automotives
- Have the courage to step up to a challenge
- Want to feel what they do matters
- Enjoy solving puzzles and finding creative solutions
- Enjoy feeling like they are part of something great
- Crave variety – no two days are the same
- Are comfortable on their own, but like being part of a team
Major Accountabilities / Responsibilities:
(Include but are not limited to)
- Respond promptly to member requests for service and provide minor mechanical assistance or towing as required
- Ensure that AMA vehicles, communication equipment, and tools are kept clean, orderly, and in good working condition
- Promote AMA memberships and respond to requests for general information
- Maintain a working knowledge and an understanding of all communications and operating equipment
- Ensure Personal Protective Equipment (PPE) is utilized and maintained at all times
- Ensure all engineered controls, safe work procedures/policies, environmental issues, rules and work practices are followed as per the Vehicle Operator handbook
Background (Education/Licenses/Work Experience):
- High School Diploma
- Class 5 driver’s license with fewer than 6 demerit points at any one time
- Able to be licensed for Automotive Lock Bypass
- Licensed Automotive Service Technician an asset
- Knowledge in Health and Safety policies and procedures
- Knowledge in equipment training and operation procedures
- WHMIS (Workplace Hazardous Materials Information System)
- “In-house” upgrading on vehicle servicing and troubleshooting
- Completion of the AMA Driver Education Professional Driver Upgrade and Advanced Safe Performance Driving Course
Skills & Proficiency:
- Minimum five years of driving experience
- Able to work various shifts, including evenings and weekends; and perform effectively in extreme hot or cold weather conditions
- Trailer towing and commercial driving experience with a working knowledge of city routes
- Strong mechanical aptitude, and problem solving skills
- Maintain good physical conditioning to be able to manipulate/maneuver vehicle and/or equipment for towing and servicing
- Able to lift, remove, replace dolly wheel assemblies/servicing equipment
- Able to lift and manipulate a tire and wheel assembly (up to 40 kg.) and apply appropriate strength to loosen or tighten most wheel lug nuts
- Able to twist, crawl, lay and bend while servicing vehicles for extended periods of time on several occasions throughout the shift
- Able to sit and drive for long periods of time during each shift
Additional Comments:
How do we reward our heroes? We start with a highly competitive salary and then include some outstanding additional benefits:
- World class training
- State-of-the-art technology and equipment
- Opportunity for advancement
- Flexible hours
- Paid volunteer time, training, breaks and vacation time\
- TYLF (Treat You Like Family and Friends) culture
- Employee recognition and performance bonuses
- Annual credits that allow you to enjoy your leisure time and help with family commitments
- Flexible Benefits that support you and your family from day one right through to retirement
- Excellent discounts on AMA products and services
- Professional development
- Safe work environment
So how do we train our heroes?
You don’t need to have world class mechanic skills to work at AMA. Our training will give you the tools to be successful, from use of equipment and roadside problem solving, right through to delivering outstanding customer experiences. You’ll also have access to a wealth of knowledge from your co-workers and supervisory team. At AMA, we’re family and we rescue our members as a team, so you’re never alone. From the dispatcher who guides you to each location to team members and supervisors who are only a call away, you’ll have support every minute of your shift.
Apply for this position in Edmonton:
- Email: automotive.services@ama.ab.ca
- Fax: (780) 454-8437
We thank all applicants for their interest, however only those selected for an interview will be contacted.
AMA is an equal opportunity employer and encourages applications from all qualified individuals. All matters relating to recruitment, promotions, and training and development are decided on the basis of qualifications and business need.
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