Service Vehicle Operator

• Posted Date: January 10, 2013
• Closing Date: Open until a suitable candidate is found
• Job Status: Full-time
• Centre: Service Centre, Calgary
• Business unit: Automotive
• Reports to: Fleet Supervisor, Automotive

Position Info:

Service Vehicle Operators, as the AMA’s frontline roadside service providers, have a unique and vital role serving Members when they need help the most.  This position has primary responsibility for providing roadside assistance to members of the Alberta Motor Association and affiliated clubs.

Major Accountabilities/Responsibilities:

Include but are not limited to the following:

• Respond promptly to member requests for service and provide minor mechanical assistance or towing as required
• Ensure that AMA vehicles, communication equipment, and tools are kept clean, orderly, and in good working condition
• Promote AMA memberships and respond to requests for general information
• Maintain a working knowledge and an understanding of all communications and operating equipment
• Ensure Personal Protective Equipment (PPE) is utilized and maintained at all times
• Ensure all engineered controls, safe work procedures/policies, environmental issues, rules and work practices are followed as per the Vehicle Operator handbook

Background (Education/Licenses/Work Experience):

• High School Diploma
• Class 5 driver’s licence with fewer than 6 demerit points at any one time
• Able to be licensed for Automotive Lock Bypass
• Licensed Automotive Service Technician an asset
• Knowledge in Health and Safety policies and procedures
• Knowledge in equipment training and operation procedures
• WHMIS (Workplace Hazardous Materials Information System)
• “In-house” upgrading on vehicle servicing and troubleshooting
• Completion of the AMA Driver Education Professional Driver Upgrade and Advanced Safe Performance Driving Course

Skills & Proficiency:

• Minimum five years of driving experience
• Able to work various shifts, including evenings and weekends; and perform effectively in extreme hot or cold weather conditions 
• Trailer towing and commercial driving experience with a working knowledge of city routes
• Strong mechanical aptitude, and problem solving skills
• Maintain good physical conditioning to be able to manipulate/maneuver vehicle and/or equipment for towing and servicing
• Able to lift, remove, replace dolly wheel assemblies/servicing equipment
• Able to lift and manipulate a tire and wheel assembly (up to 40 kg.) and apply appropriate strength to loosen or tighten most wheel lug nuts
• Able to twist, crawl, lay and bend while servicing vehicles for extended periods of time on several occasions throughout the shift
• Able to sit and drive for long periods of time during each shift

Personal Characteristics:

 

• Friendly, outgoing and customer service orientated with a caring approach to service
• Team orientated
• Able to work effectively with minimal supervision
• Strong verbal communication skills
• Able to communicate effectively with members of association, customers, managers and co-workers
• Comprehensive training and equipment provided.

 Additional Comments:

We are looking for someone with a strong customer focus, energetic perspective and enthusiastic demeanor…Because it’s never just a tow.  The ideal candidate should also be outgoing, organized and have a positive attitude.

Apply for this position in Calgary:

• Email: memservices.careers@ama.ab.ca
• Fax: 403-242-0885

We thank all applicants for their interest, however only those selected for an interview will be contacted.

AMA is an equal opportunity employer and encourages applications from all qualified individuals. All matters relating to recruitment, promotions, and training and development are decided on the basis of qualifications and business need.